QQ CAR RENTAL

1) C.D.W (Car Insurance)

You will be charged $1,000 for damage to your vehicle with insurance coverage of $1,000 or more.

If the amount is less than $1.000, you will be solely responsible for the exact amount.

If you have insurance, be sure to report the accident to the police and confirm the accident number in the event of an accident.

*The cost of business loss of the vehicle during the maintenance period will be borne by the customer.

*If the vehicle is scrapped or lost, 20% of the total amount of the vehicle will be charged.

*Towing costs are at your own expense.

*Tires, steel rims, ring covers, keys, glass damage, etc. are not covered by the insurance.

 *If the compensation amount exceeds USD 50,000, the excess part shall be borne by the customer.

2) COMP (accident not attributable to the customer)

*The cost of business loss of the vehicle during the maintenance period will be borne by the customer.

*If the vehicle is scrapped or lost, 20% of the total amount of the vehicle will be charged.

*Towing costs are at your own expense.

*Tires, steel rims, ring covers, keys, glass damage, etc. are not covered by the insurance.

*If the compensation amount exceeds USD 50,000, the excess part shall be borne by the customer.

3）Z.D.W. 

*Indemnity amount less than $1000, no additional fee.

* There is no need to pay for loss of business while the vehicle is being repaired.

* If the vehicle is scrapped or lost, no need to charge 20% of the total amount of the vehicle

Attention：

1. A deposit of $200 is required at the time of car rental. Payment by cash or credit card is possible. However, if you use a credit card, a 5% fee will be charged. Fees cannot be refunded after the rental car is returned. $200 will be refunded. It will take about a week for the deposit to be refunded.

2. Cash and credit cards can be used for local payment of rental cars. If you use a credit card, a 5% fee will be charged.

Cancellation fee information：

7 days to 4 days before the date of use: 20% of the deposit

3 days to 2 days before the date of use: 50% of the deposit

From 1st day of use to the day of use: 100% of the deposit

If you cancel your reservation, you will be charged a cancellation fee as described above.

The reservation cancellation application period is calculated based on business hours (until 17:00).

Article 1 (Purpose)

These terms are the regulations and compliance matters for domestic travel of passengers in GUAM concluded between OKITOUR Co., Ltd. (hereinafter referred to as the company) and passengers.

Article 2 (Definition of Terms)

OKGUAM is a website operated by OKITOUR Co., Ltd.

'Passenger' refers to members and non-members who order products through our website.

'Member' refers to a customer who registers on the Company's website and periodically uses the Company's website to order goods.

'Non-members' refers to customers who order products directly through our website without registration.

Types of travel/definitions, and the definition of agency business for domestic travel procedures in GUAM is as follows:

1. Planned travel: provide customers with sightseeing information, itinerary arrangements, pick-up services, accommodation and other services (hereinafter referred to as travel services) before customers start traveling. After the service fee is determined, passengers are recruited through advertisements or other means.

2. Desired travel: According to the conditions put forward by passengers (individuals or groups), provide and implement travel-related plans such as pick-up and drop-off, accommodation arrangements, and sightseeing.

3. Overseas travel formalities agency (hereinafter referred to as "procedure agency contract"): The passenger pays the agency fee to our company, and according to the passenger's request, our company carries out the following agency procedures. (hereinafter referred to as "agency handling business").

Article 3 (Definition of the Company and passenger)

① Our company provides and implements travel consultation, introduction, accommodation services, etc. for the purpose of providing safe and satisfying travel services to travelers.

②For the safety of passengers themselves and to enjoy the journey happily, passengers are requested to cooperate with each other to maintain the travel order.

Article 4 (Provision and Change of Services)

① Our business:

1. Agency appointment service

2. Our company provides a computer website, mobile web page, and mobile APP service.

3. Other services are provided on our computer website.

Article 5 (Contract Formation)

① The travel contract refers to the specific contents of the trip concluded such as the travel contract (the travel product will be explained separately), the travel regulations, the travel itinerary (or the travel brochure), etc.

② The travel itinerary (or travel brochure) includes travel destinations, sightseeing content, means of transportation, shopping times, lodging places, meals and other schedules, service content, and precautions.

③ When the service cannot be provided to passengers due to the change of the company's trademark, bankruptcy or company merger, etc., the company shall notify the passenger and compensate the passenger according to the regulations of the company in accordance with the provisions of Article 9 of the company. However, the amount of compensation shall not exceed the amount paid by the passenger at that time.

Article 6 (Contract)

The company and the passenger shall conclude a contract in writing within the scope of the law. In this case, the difference between this contract and the standard contract must be explained to the passenger.

Article 7 (Provide security information and submit a contract.)

When the company concludes a travel contract with a passenger, it is necessary to provide travel regulations and safety information posted on the website of the Ministry of Foreign Affairs Overseas Safe Travel (www.0404.go.kr). After the conclusion of the treaty, the contract and travel itinerary (or travel brochure) should be kept in one copy.

Article 8 (Contract and Regulation Delivery)

① The company will send notifications to members through the email address entered during member registration.

② Next, it will be explained on the bulletin board of our company and published for more than one week. If it is published on the bulletin board, email instructions will not be sent one by one. However, if there is a matter that is seriously related to an individual passenger, we will contact you individually and explain it.

Article 9 (Responsibilities of the Company)

From departure to the arrival of the itinerary, our company and its staff, local travel agencies, and travel agency staff shall bear certain responsibilities if they damage the interests of passengers in accordance with Article 3, Item 1.

Article 10 (If the minimum number of participants is not reached, the contract will be terminated.)

① If the number of applicants does not reach the minimum number of people required to start the tour, the company must inform the passengers 7 days before the departure of the tour and terminate the contract.

② If the number of people is not enough and the tour cannot be started, if the company terminates the contract without notifying the passengers 7 days before the departure, not only the corresponding amount paid by the passengers shall be compensated, but also compensation shall be made according to the following regulations.

Notification one day before travel departure: Compensation of 30% of the amount paid by the passenger

Notification on the day of travel departure: Compensation for 50% of the amount paid by the passenger

Article 11 (Rejection of Contract)

If the passenger has any of the following reasons, the contract cannot be concluded.

① A person who causes trouble to other passengers or disturbs the entire journey

② Cannot participate in the trip due to illness or other reasons.

③ Exceeding the maximum number of people recorded in the contract.

④Electronic money payment.

⑤ Online credit card settlement.

⑥ Use the points provided by OKITOUR to settle the payment.

⑦ Pay with gift certificates and discount coupons.

⑧ Other electronic payment methods, etc.

Article 12 (Travel Expenses)

① The amount in the travel contract includes the following. However, customers who wish to travel need to sign a contract after mutual agreement.

1. Air ticket, boat fare, subway fare, and other transportation expenses (subject to general transportation expenses).

2. Airport, station, pier, hotel, and other shuttle bus fees.

3. Accommodation and meal expenses.

4. Tour guide fees.

5. Various necessary taxes during the trip.

6. Taxes at domestic and foreign airports and harbors.

7. Tourism Promotion and Development Fund.

8. Tickets for sightseeing spots on the schedule.

9. Individually agreed fees.

② When the tourist signs the contract, the travel fee (not exceeding 10% of the amount) is handed over to the company, and this amount is part of the travel expenses or the amount of damages.

③ The tourist must pay the company the balance of the travel fee in Paragraph 1 on the 7th day before departure, and the balance does not include the contract payment.

④ Tourists need to communicate with the company and pay the amount to the company by card, bank transfer, etc.

⑤ If you want to include insurance in the itinerary, the company must explain the name of the insurance company, insurance content, etc. to the tourists.

Article 13 (Change of Travel Fee)

① When signing a domestic travel contract in GUAM, if the amount of transportation, accommodation, etc. is increased or decreased by more than 5%, and when the amount of foreign exchange settlement is increased or decreased by 2%, the company or the passenger must explain in advance.

② According to the provisions of item 1 of our company: the increase or decrease of travel expenses shall be notified to passengers 15 days before departure.

Article 14 (Change of travel conditions and payment of fees)

① The above Articles 1 to 12 may be changed.

1. The itinerary has to be canceled for the safety of passengers or according to the local conditions after mutual agreement.

2. Unable to travel smoothly due to natural disasters, wars, government orders, strikes, and suspensions in the transportation and accommodation industries.

②According to the change of travel conditions in Paragraph 1 and the change of travel fare in Article 12, the travel fare in Article 11 may increase or decrease. If there is a change in the fee during the trip, it will be settled with the customer within 10 days after the trip.

③ If the travel conditions are changed according to the provisions of item 1, the amount of damages incurred when the contract is terminated is stipulated in Articles 14 and 15. If it occurs before the departure of the trip, it will be compensated before departure, and if it occurs during the trip, it will be compensated within 10 days after the end of the trip.

④ During the trip, if the passenger does not accept the services provided by our company including board and lodging, sightseeing and other travel expenses according to his own situation, he cannot apply for a refund from our company. However, when withdrawing from the journey, it can be handled according to Article 16.

Article 15 (Compensation for damages)

① If the interests of passengers are damaged due to the fault of the local station wagon, the company needs to make compensation.

② If the traveler is unable to obtain necessary certificates for overseas travel, re-entry permits, and other supporting documents due to the company's reasons, the agency fee collected from the traveler will be refunded in full.

③ If the interests of passengers are damaged due to delays of planes, cars, ships, or traffic congestion, if the passengers request a refund before the trip, our company must agree to refund. However, if it is proven that our company was not at fault, no refund will be made.

④ If the company cannot prove that there is no slack in the passenger's luggage, delivery, storage, etc., resulting in damage to the passenger's luggage or delay in arrival, the company must bear certain responsibilities.

Article 16 (Termination before travel departure)

① Passengers can cancel the contract before departure. The cost of contract cancellation is based on "Consumer Dispute Resolution Standards" (notified by the Fair Trade Commission).

1. The passenger requests to terminate the contract

- When notified 30 days (~30) before the start of the trip: full refund without penalty

- When notified 20 days (29~20) before the start of the trip: 10% of the total product price will be charged as liquidated damages

- When notified 10 days (19~10) before the start of the trip: 15% of the total product price will be charged as liquidated damages

- When notified 8 days (9~8) before the start of the trip: 20% of the total product price will be charged as liquidated damages

- When notified 1 day (7~1) before the start of the trip: 30% of the total product price will be charged as liquidated damages

- When notified on the day of travel: 50% of the total product price will be charged as liquidated damages

② If the company or the passenger has any of the following reasons before departure, the other party can terminate the contract without paying compensation.

1. Termination due to company liability

- When notified 30 days (~30) before the start of the trip: full refund without penalty

- When notified 20 days (29~20) before the start of the trip: 10% of the total product price will be charged as liquidated damages

- When notified 10 days (19~10) before the start of the trip: 15% of the total product price will be charged as liquidated damages

- When notified 8 days (9~8) before the start of the trip: 20% of the total product price will be charged as liquidated damages

- When notified 1 day (7~1) before the start of the trip: 30% of the total product price will be charged as liquidated damages

- When notified on the day of travel: 50% of the total product price will be charged as liquidated damages

2. The company can rescind the contract

1) Reasons No. 1 and No. 2 of Article 13, Item 1

2) When a passenger causes trouble to other passengers and the entire itinerary

3) Unable to participate in the journey due to illness and other reasons

4) No travel expenses were paid

3. Passengers can rescind the contract

1) Reasons No. 1 and No. 2 of Article 13, Item 1

2) When a close relative of the passenger dies and needs to go back immediately

3) When the body is abnormal due to disease

4) Spouse or immediate family members are in poor health, hospitalized for more than 3 days, and cannot be discharged before the trip

5) Because the company cannot implement the travel plan recorded on the travel form

6) If you cannot continue your trip due to an increase or decrease in travel expenses in accordance with Article 12, Paragraph 1

Article 17 (Cancellation after departure of travel)

① The company or the passenger can cancel the contract if they have to stop the trip after departure. However, it is necessary to bear the compensation of the terminated party.

② If the contract is terminated according to the provisions of item 1, the company must assist the passenger to go through the formalities for returning to the country, but the cost shall be borne by the passenger.

Article 18 (Start and end of travel)

Start of travel: when the passenger completes the boarding procedures (in the case of a ship, the boarding procedures are completed), and the end of the trip: the passenger leaves the entry tax declaration area. However, the start and end of the trip stipulated in the contract are the time from the time of departure to the end of the trip by means of transportation at the first point of departure within GUAM.

Article 19 (Obligation to explain)

The company is obliged to explain the important content and changes in the contract to passengers.

Article 20 (Insurance, etc.)

If the refund cannot be given to the customer due to the company's bankruptcy, the insurance company must refund the customer.

Article 21 (Other Matters)

① Matters that are not specified in the contract, or where there are doubts, need to be agreed upon and decided by both parties. If no agreement is reached, it is resolved in accordance with judicial relations and general practice.

② If there are special and reasonable reasons, it can also be formulated by mutual agreement.

This agreement will come into effect on November 12, 2018.

Cancellation fee information

7 days to 4 days before the date of use: 20% of the deposit

3 days to 2 days before the date of use: 50% of the deposit

From 1st day of use to the day of use: 100% of the deposit

If you cancel your reservation, you will be charged a cancellation fee as described above.

The reservation cancellation application period is calculated based on 09:00-17:00.