Cancellation & Refund Policy
※ The table below is a default policy that applies only when the local company or product has no cancellation fee policy of its own. If the local company or product has its own cancellation fee policy, that policy always takes precedence over the table below.
If you cancel before departure, cancellation fees apply as follows.
| Notice of cancellation | Cancellation fee |
|---|---|
| 30+ days before start date | None (deposit refunded) |
| 29–20 days before | 10% of total price |
| 19–10 days before | 15% of total price |
| 9–8 days before | 20% of total price |
| 7–1 days before | 30% of total price |
| On the start date | 50% of total price |
See Terms of Service, Article 16 for details.
If you do not show up on the day for personal reasons, a 100% cancellation fee applies. If only a deposit was paid, the balance may be charged.
If the service cannot proceed due to typhoons, severe weather, flight cancellations, or other force majeure, a full refund (excluding transfer fees) will be provided.
After cancellation is confirmed, refunds are processed according to your payment method. Card refunds may take additional time depending on the card issuer.
For more details, please see the FAQ or contact us.